Mercari item arrived damaged

seller offering to replace damaged item. I purchased a turntable for around $300 and received it a couple days ago. The cover of the turntable was cracked and broke when I got it, so I instantly requested a return and it got approved. Although now I’ve got the seller saying they can buy and send me the replacement part for free.

Buyer claims item was damaged during transit. Selling Question. My buyer received the item and the item was damaged during transit. I contact Mercari to make a shipping claim and they told me to tell the buyer to contact Mercari. The only contact option she has on the app is to request for a refund. Is this what she needs to do or how does she ... The separate arrival area is for arrivals from Wuhan, China, the epicenter of the outbreak. London Heathrow Airport has introduced a new precautionary area to help in the containme...I've bought several items on Mercari that have arrived broken. One was literally a glass item wrapped in that brown parcel paper — by some miracle, that seller got her funds. Another seller sent me 2 delicate ceramic candle holders and one arrived broken.If the seller isn't responding its on them at that point. However if they respond I'd have both of you ask mercari to open a shipping complaint to have the box reported as damaged since it's insured. Usually if the pop is of lower value mercari just refunds the money at that point, no return needed.5. Get Your Money. When the review process is complete or the three-day window is up, the money from the sale should appear in your account. Mercari will try to get you to spend your balance on the platform, but resist the temptation and save your money! You can even set up earnings goals right in the app.How to let mercari know my item came damaged? When i go to the help option it doesn't give me the option to report item for damage or not as described? Archived post. New comments cannot be posted and votes cannot be cast. Don't go to help, go to your order in progress, then start a return request.I wish Mercari allowed partial refunds. I bought a bundle from someone, 4 items, 3/4 items arrived as described but one did not. It had stains on it. Ask the seller to return just that shirt for a refund and they agree, now I just learned Mercari doesn't do partial refunds. As a seller on Depop and eBay that allows partial refunds, that is ...

To protect the marketplace, frequent cancelations may impact your selling privileges. If a seller cancels a transaction after the purchase has been initiated but before the transaction is completed, Mercari reserves the right to charge a cancelation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or ...Damaged shipment. Purchased a very good deal of 8 sprays, 4 body washes and 5 candles for around $80ish shipped. Received the package and their was only used two pieces of bubble wrap for the whole thing. I took this photo immediately as I had seen the broken glass. ... r/Mercari • Item arrived broken and this is the response from seller ...Mercari is a joke when it comes to this kind of crap. Best thing to do is now is also state that your returning it because it arrived damaged also, and make sure to put a couple marks or tears on it so the seller will have a hard time selling it. That's what I always did with counterfeit stuff I was returning.I'm sure this brand new seller is likely use to platforms like Tophatter or wish. U claim its been damaged in transit, they automatically refund within seconds and u keep item. Once mercari informs buyer they must return all items, they'll either cancel the request and rate, or they'll keep certain items (or all) and screw seller.Mercari responds to BBB complaints, so ignore people that chatter about "BBB is yelp for old people, hurr durr." You want to complaint in front of as many eyes as possible. If it progresses and auto rates, and if Mercari doesn't help you, file a complaint with the California AG as well as an IC3 complaint. Buyer claims item was damaged during transit. Selling Question. My buyer received the item and the item was damaged during transit. I contact Mercari to make a shipping claim and they told me to tell the buyer to contact Mercari. The only contact option she has on the app is to request for a refund. Is this what she needs to do or how does she ... An item I sold to someone got damaged in transit and they requested a return on it. Mercari is claiming that I did not follow their shipping guidelines even though I followed them precisely (certain amount of bubble wrap and everything), as well as the item being over the marked weight on the label (I used the label that was given to me for the specific item since it said they had the weight ...

Insurance is to protect the seller, not the buyer. You need to file a claim and ask the buyer to save the packaging as USPS may need them to bring it to their local post office for an inspection. If the item arrived damaged, then the buyer is entitled to a refund regardless of what returns policy you've selected. 11. Bobthecatking.Mercari is your marketplace. It's the perfect place to declutter and discover items that are uniquely you. Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures.3 Answers. Mercari R. [Mercari Rep] on 8/29/17. Hi there, When you purchase an item on Mercari, we hold payment to your seller until you confirm you've …7/ After you get your return back, if the buyer switched PS4's with you, tampered with the case and you can prove it, then you need to contact Mercari via Facebook or Twitter and show them your proof. In that case, Mercari should refund you and suspend the buyer. 8/ If the PS4 is really not damaged and is working correctly, then you should ...

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Go to the order and find the option to contact Mercari about it. Look to see if there's an option to say an item is missing and explain the situation. I haven't done this myself so I'm not sure what the options are presented as, but I've read some posts on here about buyers being able to get Mercari to wait until the seller ships out the rest ...I'm sure this brand new seller is likely use to platforms like Tophatter or wish. U claim its been damaged in transit, they automatically refund within seconds and u keep item. Once mercari informs buyer they must return all items, they'll either cancel the request and rate, or they'll keep certain items (or all) and screw seller.This is my first time as a seller that an item arrived damaged-I sold the buyer a mermaid doll and though I wrapped it in plenty of bubble wrap it arrived with the tail broken. They're being really understanding about this and I've just contacted Mercari regarding damage during transit as have they-will they be able to get refunded that way?62K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In…How to File a Claim. Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.

Scam buyers will purchase items and attempt to use payment methods that aren't approved through Mercari, offer sob stories to entice sellers to lower prices, claim products arrived damaged, send back items damaged when sellers have sent out undamaged goods, etc.Here’s how you can do it: Log in to your eBay account and find the purchase history section. Click on Return this item. Select the reason for returning the item. Attach the photos showing the damage. Click on Send. Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem.This happened to be a quite an expensive item around $200 so when Mercari sent me an email saying the item was reported damaged it made me very anxious. Mercari didn't provide any further details and only said the item was damaged in transit and I messaged the buyer out of worry.Hey, so I recently started selling stuff on Mercari. I recently sold and shipped a product to the customer's location using the label Mercari provided. It arrived yesterday and the customer informed me that the packaging box and the box the set came with was destroyed.The buyer can claim a refund from you, and you can try to get a refund from Mercari/UPS if it was insured. If the shipping label was through Mercari, the buyer will be asked to submit photos that show the damage as well as how it was packaged, and Mercari will determine whether the packaging was sufficient.I wish Etsy would step in and help alleviate both the seller and the buyer In these situations, much like Poshmark or Mercari do in the case of a lost or damaged item. With that being said, it sounds like the item was only damaged because it was not packaged properly. It should’ve been either wrapped in plastic or shipped in a plastic envelope.I ordered 2 items from one seller via bundle to get one item down a few bucks & combine shipping costs. 1 of the items arrived severely broken… Advertisement CoinsIf the item is returned in a different condition, regardless of why, Mercari can reimburse you under seller protection. The buyer gets refunded and the seller also gets reimbursed. So many people don't know about this appeal process and it boggles my mind! I've never lost an appeal at all. Mercari always sides with buyers initially…always.If this was the case, Mercari should let them keep the item, they should get a refund, AND funds should be released to the seller. There's no reason for Mercari to pay to ship a damaged item back to the seller for the seller to claim the same damage during transit and then have the value of the item released to them.To protect the marketplace, frequent cancelations may impact your selling privileges. If a seller cancels a transaction after the purchase has been initiated but before the transaction is completed, Mercari reserves the right to charge a cancelation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or ...

If there is tracking the buyer can't cancel. Mercari only allows cancels if the package has never tracked. They also do not allow returns because an item arrived late. If the buyer tries to return, you may be given the option to allow it. Up to you since this is a repeat buyer and it may be a goodwill gesture for future orders.

FlockingFab. Buyer damaged the item to return it, Mercari's explanation is astounding. I sold a jacket to a buyer that was in pristine condition. After it was delivered, I got a notice that the buyer was returning because it was "not as described" and Mercari approved the return. I reached out to Mercari for an explanation to find out what wasn ...Under some circumstances, an order may be canceled after the seller has already shipped the item. When this happens, the buyer is refunded immediately at the time of cancelation, but the seller may be eligible for reimbursement if the item is ultimately delivered to the buyer. If the tracking updates to show a delivered status or the buyer has confirmed …A buyer can request a return within 3 days of confirmed delivery if one or more of the following apply: The item is not as it was described in the listing. The item is potentially counterfeit. The item is Prohibited. The item is damaged. The item is defective. The wrong item was received. Except in cases where the seller and buyer have come to ...If the item is returned in a different condition, regardless of why, Mercari can reimburse you under seller protection. The buyer gets refunded and the seller also gets reimbursed. So many people don't know about this appeal process and it boggles my mind! I've never lost an appeal at all. Mercari always sides with buyers initially…always.Mercari does not accept videos for returns/disputes. I learned this when I received a damaged package a few weeks ago. I knew from the size of the box there was zero way it could have been sent and arrived safely. Item is 11+ inches tall shoved into a 9 inch box. So I video taped it. They wouldn't even look at the unboxing videos or anything ...Reply. Cjcouch • 3 yr. ago. Nothing mercari can do.. you sent the item and the buyer was happy... They can't make them return or exchange it.... You are gonna have to cancel the other order and accept the loss.... I doubt the other buyer would want to wait for the other shoe to be sent back to you then you send it to them unless it was a ...r/Mercari • 3 mo. ago. by Mysterious_Rich6401. HELP! Buyer damaged item and wants refund. I recently sold a bundle of massage cushions to a buyer on Mercari. The buyer claims they received the item damaged and that it was damaged during shipment. The buyer sent a picture of the box and showed a knife mark going through the box and also one of ...Posted by u/tuesdaynightsocks - 1 vote and no commentsI've received more than 1 item from Mercari that 'wasn't quite right' and usually it's because they got the item in a salvage of some sort. ... all businesses have damage, returns, scammers, etc. ... r/Mercari • Item arrived broken and this is the response from seller (Context in comments) ...

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the claim process has gone through and i've shipped the item out, but USPS has refused delivery to the sellers given address, stating "We attempted to deliver your …64K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In…Item Damaged in Transit - I used UPS Pack and Ship. (Resolved) I recently sold an old HP All-in-One computer for $120 on Mercari. The buyer has requested a return/refund because the computer arrived “smashed up” (I guess the screen was shattered). The thing is, I did not package the item.I had the exact opposite happen to me. Purchased a bundle of items that were listed as poor condition (electronics) & they packed it poorly. It was damaged beyond repair in shipment. The seller thought that "poor" condition listing protected him from any returns, regardless of how it arrived.The bottom also had a dent in it so that the item does not stand up on its own. I'm pretty sure the seller shipped it that way because the box wasn't damaged enough to have done that to the item. Contacted mercari for a refund. It took them about 30 minutes to give me a response and they refunded and told me to keep the item.Mercari just refunded my buyer for a $38 item without requiring a return?! The item arrived to them damaged. Of course they ruled insufficient packaging as they always do automatically so I am fighting it and sent my photos over. Even if that were the case, in what world can they just say oh no your buuer gets to keep it and you get no money ...The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Members Online • XTHHedgehog1024. ADMIN MOD Telling Me To Ship AFTER Item Arrived? SELLING Hey there, this has never happened to me before. I shipped out a lightsaber a few days ago and Mercari informed me that it arrived. However, I just ...If you can prove you purchased them with a receipt you should be able to get the warning removed. It may take a few days with it being a holiday weekend. If you do not have a receipt, it may not be removed. For some reason, receipts seem to be proof of an item's authenticity on Mercari. I am not sure what happens to the sale since you already ...What Are The Rules For Returns On Mercari? The rules for returns are straightforward but firm. To be eligible for a return, buyers must act within the critical 72-hour window following delivery. The item must match one of the specific return-eligible conditions, such as being significantly different from the listing or arriving damaged.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... I bought a vintage framed south park print a few days ago and it arrived today. it came in a paper envelope with no padding or protection and the frame is completely shattered. who sends something with glass in just a paper envelope? i'm ... ….

The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Item arrived broken, best course of action? BUYING I ordered a wooden jewelry box for around $20, it arrived broken but in a way that I can easily fix. It was bubble wrapped but probably not well enough to protect it.When you’re expecting a new baby, picking a name is one of the most important items to check off of the to-do list before your little bundle arrives. If you’re looking for a unique...My purchase never arrived Item details 10" pioneer sub ID: m891***** Hi Andiel Suarez Lopez, The seller has confirmed your order for 10" pioneer sub! Expect a shipping confirmation email in the next 3 business days. ... Received damaged item Mercari help center has no way to report it to them. Only a brief statement to contact the …71K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... What are the chances she's going to damage the item to qualify for a return because clearly this girl found it in stores (it's super hard to find but stocks up randomly) and I shipped it yesterday ...UPS Damaged my item in shipping and mercari isn't even responding to my requests accurately . I sent an Xbox one console, pics of it working before shipment. I sent it, in its original packaging mind you, and buyer states it didn't work. ... On the Mercari sub, a lot of people remark better CS by contacting them via Twitter though I have not ... r/Mercari. Help? Item is damaged? Hello, I need some advice or am I SOL with this sale? Here is the back story, I recently sold a curved monitor through mercari to a buyer and shipped it free of charged to the buyer. I paid a ton for shipping through USPS and my friend wrapped the TV monitor in bubble wrap and sufficient packaging to prevent ... So, pretty much I ordered an gaming console from a seller on Mercari & they shipped via UPS. When the package arrived it was damaged badly and to make things worse seller didn’t put any padding or protection on console in a box 5x the size of the console. Mercari’s zero-fee policy broadens its appeal to sellers with varied inventories, contrasting sharply with Poshmark, which targets fashion and lifestyle enthusiasts with a 20% fee on items over $15 and $2.95 for those below. Mercari is versatile, offering a wide marketplace without additional costs. Mercari item arrived damaged, Received Damaged Item . BUYING I purchased a $500 handheld gaming system that was listed as "like new." It just arrived today and I opened the box and the item was literally thrown into the ups box with nothing more than some brown paper, not covered and the box the device came in it's self was slightly opened not taped shut. ..., Make sure your sealed envelope is: Weight: Under your label's weight limit. Length: Between 5 and 11 1⁄2 inches. Width: Between 3 1⁄2 and 6 1⁄8 inches. Thickness: Up to 1⁄4 inch - with no lumps. No bubble mailers, cardboard, or plastic packaging - the envelope should be flexible. Max shipping protection is $20., Each item was under 1lbs so individually they would have shipped as USPS first class. When the buyer bundled the items, I was expecting a UPS label since the items combined would be over 1lbs. But I still got a first class label with the weight of 15oz. Mercari customer service was really quick to reply and tell me that I wouldn't be charged ..., 5. Get Your Money. When the review process is complete or the three-day window is up, the money from the sale should appear in your account. Mercari will try to get you to spend your balance on the platform, but resist the temptation and save your money! You can even set up earnings goals right in the app., When you were a kid, back-to-school shopping was bittersweet. It signified that summer was almost over. However, it was exciting to think about what the new year could bring. For p..., Product arrived damaged help . Hello, this is my first time receiving a product and package damaged and I was wondering what I should do first. Do I first contact Mercari, the seller, or fedex, the shipping service used? ... I tried clicking on the “issue with item” button on the mercari app but I can’t find any option that’s about a ..., Think about it logically for how damaged the box was and how minor the damage to the item was, considering that the shipping box was completely destroyed the item would have far more extensive damage if it was packaged improperly." But in my case the shipping box looked like it got ran over and the packaged item had a very minor dent in the corner., UPS clearly damaged my item too and Mercari denied the claim also due to insufficient packaging. My package must of been used as a soccer ball by UPS. There was nothing I could do. I don't sell fragile/expensive items on Mercari anymore. I hope it turns out different for you though! Reply More posts you may like., To cut it short, I ordered something through mercari local and the driver ended up dropping off my package PLUS someone else's. I've talked to the seller about it and they contacted mercari, and mercari has told the seller that I will have to open up a return request for the item that isn't mine, I don't mind returning the item, but will I be the one have to print out the label and go to the ..., Join the 19,263 people who've already reviewed Mercari U.S. . Your experience can help others make better choices. | Read 21-40 Reviews out of 18,914 ... Sellers are getting scammed because these buyers are sending back incorrect items or broken trash. Sellers and buyers beware!! Close account immediately! Date of experience: March 28, 2024. JE ..., Buyer claims it arrived damaged so Mercari refunded her, then I asked to see the proof pictures. Buyer's picture has 5 spoons, but I only ever had 4 to start with. So her picture has an extra one in another color I never had. ... (for damaged items). It pays to have the extra layer of security and use Mercari's labels. Reply reply, 37 votes, 21 comments. 62K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and…, My buyer's package was suppose to arrive on the 13th of this month. However the tracking stated "A notice of the attempted delivery has been left. No secure location available.". Their package has been sitting in the post office since then. I assumed they would pick it up, but I just checked the tracking and it added "Reminder to ..., To provide peace of mind for your shipments, we include Shipping Protection for shipments sent with a Mercari prepaid label. If your item or bundle* is lost or damaged in transit by the carrier, your package is protected for up to $200 for standard, economy, Local and Media Mail rates and up to $20 for First-Class Envelopes., Mercari does the claim.. you ask for refund stating the damage.. Mercari gives you label.. you send item back.. mercari refunds you your money.. Mercari sends in info to ups (photo ect).. ups refunds mercari .. mercari tells seller insufficient packaging tough luck, kick rocks.. Reply. tokyo_993., I've been dealing with them over $275 return and Mercari offered me $32.96 refund, not enough to replace one of the 8 items buyer stole and didn't return. They used and damaged other items they actually returned., Item damaged in transit by USPS, arrived to buyer with a note saying USPS damaged it, Mercari claiming i am at fault due to insufficient packaging SELLING I’m looking to go on Twitter to talk to a real repas suggested by many users here; what else should I have to prove my claim other than the buyers pictures, screenshots of our conversation ... , We are honored to announce that Mercari was named by Fast Company as one of the top 10 most innovative Asia-Pacific companies of 2021. Check out the full list here: https://bit.ly/3eGfCqe #FCMostInnovative. All reactions: 107. 901 comments. 5 shares. Like., Alot of time seller will have to take the loss. Dont reply to them. Let mercari handle it. If they open a ticket. Check out the pictures they provided if u can. If u see anything suspicious with the return ticket pics they provided. Let mercari know but u will more likely take the loss unfortunately. 4. true., Policy. Mercari's Return policy reflects a balance between the needs of both parties to the transaction, the Buyer and the Seller. If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the carrier-confirmed local delivery time (concerns raised outside of these channels may not be ..., Did you ship through Mercari or on your own? If you shipped with Mercari you could file a claim since they have shipping protection ... Always wrap fragile stuff way more than you think you need to. I had one item arrive via fedex that was broken INSIDE the bubble wrap that was taped shut. I personally didn’t fault the seller since it was ..., Mercari isn't a full time job for most people, and I don't understand how there are so many buyers utilizing Mercari who expect so much from the individuals that they buy items from. I can't always drop a package off at the post office the instant that a buyer purchases an item. ... r/Mercari • Item arrived broken and this is the ..., So i ordered a pretty expensive item from a seller with 0 ratings which is dumb, it was out for delivery today and got marked delivered in or at mailbox, i checked my porch the mailbox and didnt find anything what should i do i already filed and inquiry on mercari. should i go in the usps and ask?, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this subreddit.'. I'm taking down all my listings. Even if Mercari is covering the shipping costs or the buyer is, I'm not wasting my time reselling things becausesomeonefound a better price by the time an ..., Keep nagging the post office, I bought some books that arrived (damaged) but they arrived and on the tracking history it shows like the seller hasn't even sent them yet, It says that the UPS is waiting for package to be scanned. ... r/Mercari • Buyer buys an item sat around 8:00pm and messages me sun around 9:00am threatening me with a bad ..., Question about Mercari Shipping Protection - Damaged Item. Hi! I have a lot of experience selling items on Mercari and eBay so I'm familiar with how to package things safely, but I just got a return request for an item that was damaged during transit. I bought a UPS shipping label via Mercari so it should be covered by their shipping protection ..., 7/ After you get your return back, if the buyer switched PS4's with you, tampered with the case and you can prove it, then you need to contact Mercari via Facebook or Twitter and show them your proof. In that case, Mercari should refund you and suspend the buyer. 8/ If the PS4 is really not damaged and is working correctly, then you should ..., Reply. ZealousZen88 • 1 yr. ago. When an item that I sold on Mercari was damaged in transit, I received an email from Mercari letting me know that the buyer filed a claim for the damaged item and they were reviewing the buyer's inquiry. It also stated that because I shipped with a Mercari prepaid label, my order was eligible for coverage at ..., It arrived and the 3 days were nearly up when I received my first return as a new seller. They said the item wasn't what I described, and it was damaged. ... I've seen where people have tried to exchange damaged items for newer ones on Mercari but this item isn't (imo) worth the trouble. But I also don't see the point of damaging it purposely., The two times I've bought breakable items on Mercari over the last two years, both came broken. One was a Star Wars ceramic piggyback for my niece, it came in many pieces, actually cut my finger when I reached in to examine the damage . Seller had wrapped in a pair kid's pajama bottoms and put it in a polymailer., I've never had Mercari side with me, a seller, for a return. The best case scenario is that for some lower-priced items they will still release the funds to me and just allow the person to keep the item for free. Kind of annoys me that they get it for free, but at least I get paid! 38. Reply., 1- Return Guarantee: Let’s say a buyer decides they’re not entirely thrilled with the item they received. It happens. Mercari’s seller protection offers a return guarantee, so you’re not left high and dry. If a return request is filed and approved, Mercari will facilitate the return process, sparing you the hassle., To provide sellers with peace of mind, we protect all shipments that use Mercari prepaid labels. As long as you follow our Shipping Protection guidelines, your package is protected for up to $200 for standard, economy, Local and Media Mail rates and up to $20 for First-Class Envelope rates. The seller cannot make attempts to redirect the ...