Comcast box blinking blue

The XiD-C cable box blue LED light is not on. This cable box was recently added and functions fine except for the blue LED. The Comcast tech brought it with him without the "new" packaging so I am assuming it is used. It is annoying not knowing whether the cable box has power or not without turning on the TV.

To do this, press and hold the reset button located at the bottom or back of your router for about 20 seconds. Wait for the router to restart and check if the blue light stops flashing. Check Your Cable Connections: Make sure that all the cables connecting your router are securely in place. Loose connections can cause network interruptions.The box has worked fine on this TV for years. It froze the other night, so we unplugged it to restart it. Now, when I plug it back into the power, the blue light blinks, then turns off. The scroll on my screen says "Welcome., etc". use a light and see what the name of the connector (coax) is that the cable is attached to. you may have the ...It doesn't do anything when it is pressed. I have tried pressing and holding it for several seconds thinking it may need 3-5 seconds to activate, but no luck. I was finally able to get my printer connected by logging into the router (10.0.0.1) and adding the device with the WPS option there. It appears the light on top of the XB6 should turn ...It may take a few moments for the TV Box to restart. Restart using the Power button. If your TV has a Power button: Make sure your cables are tightly secured. Press and hold the Power button located on the front of the TV Box for 10 seconds. The TV Box should automatically restart. Restart using the power cordPlease unplug the power to the comcast box again, for a minimum of 5 minutes. While it is unplugged, press and hold the power button on the box for 10 seconds, after the 5 minutes has elapsed, replug and give it another 5 minutes to start back up, and let me know the results. Thanks, Nathan

X1 TV Box equipment types. If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes:Reset your Xfinity Modem. One of the first methods to try is to reset your modem. Firstly, ensure that all cables are securely connected and if needed, check for any loose connections. Then press and hold the reset button at the back of the modem for 10 seconds before releasing it. Wait a few minutes for the modem to reset completely.TV and cable box not talking. Completed HDMI troubleshooting; no issues. Tightened connections. Cable box blue light is flashing. What I see on TV is a loop: Cable box starts… I see "Welcome…" I get the spinner… then it starts over. SAMSUNG TV then tells me to troubleshoot the connections… And the wheels on the bus go round and round.Press the WPS button on your Xfinity box and then on your device to allow them to connect. If the blue light continues to blink without establishing a connection, try disabling WPS and setting up the connection manually through the network settings on your device. 2. For a blinking green light.Power cycle your modem. You could be getting the blinking orange light on Xfinity modem due to a random bug or glitch. Thankfully, this can get fixed quickly through a power cycle. Turn off your Xfinity modem. Take out the power cable from both the modem and power outlet. Plug the cable back in after two minutes.Check the Cables. The first method is to inspect all your cables closely. Take a look at every cable that is connected to or from your modem. If you find any physical damage to any of the cables, this could be a potential reason for the red light. Physical damage includes too much insulation peeling off or fraying of the wires.I get a blue screen. All my settings are correct on my tv. I plug it into another input and works fine. Plug it back into the original still doesn’t work. But if I reboot the box I get the welcome screen just fine. Than won’t display a picture and goes blue screen eventually after blinking black. Switched hdmi cables doesn’t fix it.@XfinityAmir Thanks for replying.Yes, after several more signal refresh attempts of the X1 TV box,I am still ending up with a Black screen, and three moving white dots, what is interesting, as I had mentioned in the post, immediately before the black screen, I am getting a message about VOICE GUIDANCE, which I had NEVER EVER,received, during the previous many times of rebooting this box.

Nov 6, 2023 · I'm sorry to hear you have not received the box. Typically, it can take 3 to 5 business days for the self-installation kit to arrive, and you will have 30 days to return the old box to avoid unreturned fees. You can check our steps on how to return the Xfinity equipment HERE. Once the box is returned, the additional rental fee should be removed. If the Xfinity router is flashing blue, restarting the router usually fixes it. However, if that does not fix it, you may need to factory reset the router. What Does the …Make Comcast your homepage by editing the settings or options in your browser. Enter the url for the Comcast home page in the set home page location box and save the changes. Peopl...Step 4: Pair Comcast remote and tv again. XR15 Models. Step 1: Simultaneously press and hold the A and D buttons for 3 seconds. Step 2: After the LED light changes from red to green, enter the code 9-8-1. Step 3: The LED light should flash blue 3 times, signaling the remote is reset. Step 4: Repair the remote with the set-top Comcast box. XR2 ...The pod in our basement wasn't working, and when I went to look for it on the XFi app, it had a status of "offline". Removing it from the wall outlet and putting it back didn't resolve the issue. In fact, the pod is now continuously flashing a white light (it wasn't doing anything before that). I also tried removing the device via the app ...

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Different HDMI Port. Different TV. Press all buttons on the remote including home button. Sent a refresh signal (which I have no clue how they are sending this signal when this box is literally only plugged to power) Made sure TV is on and the right input. Left the box on black screen for an hour. Power cycled TV.If necessary, try replacing the cables to see if that resolves the issue. 2. Restart Your Network Box: Sometimes, a simple restart can fix the blinking blue status. Disconnect the Network Box from the power source and wait for 10-15 seconds. Then, reconnect it to the power source and give it a few minutes to initialize.Jul 9, 2014 ... Did you try doing a cold reboot of the box? Unplug it from power for a few minutes and then plug it back in (might take a while to come back to ...Here are the steps to perform a hard reset on your Xfinity modem: Locate the WPS button on the back of your modem. Press and hold the WPS button for at least 30 seconds. Wait for the modem to restart. Once the modem has restarted, set up your network from scratch using the Xfinity app. If the blinking green light continues after performing a ...Comcast blinking blue light on cable box. I have a hp630 laptop, when i press the power button to power it on, the blue light flashes continuosly on the power button and the caps lock light fl; I have sanyo ce32ld81-b tv no back light power supply ok? Blue light flashing on comcast cable boxCheck Battery Power. In order to check the battery level of your Xfinity remote, simply say "Remote settings" or "Remote battery" into your Xfinity Voice Remote. Your remote battery life should then appear on your TV screen. Press the xfinity button on the remote. Select Settings ( Gear icon ). Click on Remote Settings to view the battery level.

The green light typically signifies that the box is connected to the power and internet connection. If the box is flashing green, it usually means that the box is rebooting or booting up. If the Xfinity box is constantly on and the light is solid green, it is indicating that it is connected and ready for use. If you are having issues with your ...For information on how to fix a ScoopFree® Self-Cleaning Litter Box, Second Generation, follow along here. ... Fast blinking blue A fast flashing blue light means that the scoop cycle has been paused. The rake will not be in the home position when this light is flashing. Press the manual rake button once to resume the scoop cycle.Randomly the other day, internet goes out and I'm now getting the No Signal blinking blue light on my modem from Centurylink. Went through all the usual cycling resets, and also called customer service. They have to send a tech over to fix it, because they are not getting any signal on their end. All the wires from the power converter look correct.Xfinity Box Blinks Blue Then Turns off . If your Xfinity box is blinking blue and then turning off, there are a few possible causes. First, it could be that the box is overheating. If this is the case, you'll need to unplug the box and let it cool down for a bit before plugging it back in.Aug 23, 2021 · The XiD-C cable box blue LED light is not on. This cable box was recently added and functions fine except for the blue LED. The Comcast tech brought it with him without the "new" packaging so I am assuming it is used. It is annoying not knowing whether the cable box has power or not without turning on the TV. Dim or turn off Fingbox LEDs. To turn off or adjust/dim Fingbox LEDs: Open Fing Mobile App; From Overview, click the Online devices widget or the blue See devices button; Click the Fingbox icon at the top right of the page. This will open the Fingbox settings. Click LED brightness and move the slider to adjust the brightness. You can also turn on/off Do not disturb to keep the LED light low ...Comcast cable box flashing all lights. How can i fix my comcast cable box all of the lights on the box are flashing 8888? Comcast cable box all lights flashing no picture? Lan indicator comcast cable box rng150. My comcast cable box is stuck on 0, i have unplugged the receiver and the cable. what does this mean, how do i fix it tonight?The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. Have two TVs on xfinity- main and bedroom. Bedroom is stuck on blue screen that reads "There ...My galaxy note 2 wont power on the screen went black the bottom buttons light up and the top light is blinking blue? Red light on mediacom cable box is blinking. Lg computer monitor power light blinking? Why is my comcast cable box power light blinking. and the message light blinking yellow? Green blinking message light on mediacom boxUnplug the power cable from your gateway driver. Power cycling the Xfinity Gateway driver. Wait for at least 5 minutes to allow the power capacitors enough time to discharge. Plug the power cable back in and allow the gateway enough time to start. Look at the LED and see if the orange tint went away.We would like to show you a description here but the site won't allow us.Dec 28, 2018 · The cable box is RNG110. S/N: PAAN00955647. Please help! the baseball game is on soon! I have two DTA boxes that will not power on properly and display the channels as needed. They power on and then just start blinking a green light on the side of it.

A flashing blue and white light indicates that the Spectrum modem is trying to connect to the internet. Normally, this light goes away on its own after a few minutes. But if the light does not stop blinking after around 10 to 15 minutes, it means the modem isn't receiving a signal, and you need to troubleshoot the issue by ensuring the device ...

As we mentioned earlier, the blue flashing light is rarely a sign that the box is giving up the ghost. Instead, it just means that the x1 is trying to connect itself to the main box and that the connection is currently being established. A few of you will be using these boxes on several TVs using just a single Xfinity subscription.Hooked it back up at the filter and was able to get it working again. Kept it there for a day or so then got the same issue (blinking green light). Got a new XB7 from Comcast but the issue persisted. I am using a Google Mesh system, so I thought that maybe it was causing an issue. So I did a factory reset on the modem and then enabled the ...WiFi Boost Pod minimum firmware: 3.4.1.9+. In the Xfinity app, go to WiFi > View WiFi equipment > Select a Pod > Device Details to check your Pod's firmware. If you're using an Ethernet switch, some managed Ethernet switches can block the signals necessary to hardwire your gateway to your Pod.1 Verizon Fios router white light. 2 Verizon Fios router blue light. 3 Verizon Fios router green light. 4 Verizon Fios router yellow light. 4.1 Fix #1 - Unplug your Fios router. 4.2 Fix # 2 - Unplug both your Fios router AND your ONT. 4.3 Fix # 3 - Factory reset your Fios router. 4.4 Fix #4 - Make sure your Fios router is connected to ...Is your Xfinity TV box blinking blue? Watch our step-by-step guide to learn why this happens and how to fix it quickly. Don't forget to subscribe for more te...To turn Power Saver on: Navigate to Settings > Device Settings > Power Preferences > Power Saver > ON. Once your TV Box is powered down, turn it back on by pressing any button on your remote control. Note: New X1 TV Box installations will default to Power Saver "On." How much energy can be saved with Power Saver?As Jack Swigert would say, “Houston, we have a problem.”. A router blinking red is generally due to one of these 6 reasons: Router can’t establish an internet connection. There’s an ISP service outage. Modem failure. Ethernet or coax cable is loose. Firmware needs an update. Dusty or dirty ports.Blinking signal lights on comcast cable box. When i plug in my hdmi cable from the comcast dvr to my lg plasma tv it says no signal, any suggestions? I have a new sony tv and my cable provider is comcast. my internet connection is fine. i have a "no signal" message on my tv screen? Comcast cable box all lights blinkingWhen i turn on the set there is a blue screen that lists V3.12 Pce PXO13ANM -- and more. then a line "there is no. 2018-08-16T00:00:00. Pete. Electronic Engineer. ... Blue screen "there is no software to execute" and yellow plugged into comcast box. Only on one TV. This matter has been. 2020-12-01T00:00:00. Nathan. Installer.Hello. I recommend unplugging the power from the cable box for 2 mins and then plug it back up. Please let us know if there is any change. -Allan

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Cable box blinking green, blue, and red. Hi, so my power went out last night for less than 5 minutes. When it came back on the cable box in my room started working properly and the wifi started working properly but the cable box in the living room is blinking green blue and red. I've tried holding down the power button for 10 seconds and ...Troubleshooting the TV Adapter remote. Problem: The TV does not have any sound. Solution: The TV may be muted — press the MUTE button to restore volume. You can also try pressing the LANG button to restore volume. The LANG button changes the language on a channel, but if the channel doesn't support a second audio program, it may come …I hope aside from the TV box issue that you are having a good start to the weekend. You are at the right place for help. I have a few questions about the service. 1. Is this happening on your main TV box, an additional TV box, or both? 2. Is the coax cable without damage and finger tight at the wall outlet and back of the cable box? 3.The blue screen is normally an indicator of no video signal. The flashing blue/white light is normally an indicator of no network connection.---Address flashing blue/white light... If you have a cable ISP (Xfinity/Comcast, Cox, or AT&T), the first thing to do is to verify that your Wireless Mode in your router is set to b/g/n. (edit your 2.4ghz ...Download Article. 1. Unplug the power cable from the outlet. Locate the cable that runs from the back of your cable box to the wall outlet. While your cable box is still on, pull the plug out of the wall to disconnect it from power. Check the front of your cable box to make sure the display turned off.Flashing orange light at modem Ethernet port. When I started my Xfinity Internet service last September, I connected my Mac via ethernet using Netgear 200 Mbps Powerline adapters. (they run the signal through the household 120 V wiring system) In the last month or so, I got a message from Xfinity saying they were increasing my service from 300 ...Comcast cable box blue light. My comcast cable box has a blinking green light and i cant view any programs. the cable is working fine in the other rooms and everything is hooked up; I am to hook my hdmi cable from tv to comcast cable boxbut i get the message no signal. do i have 2 cables plugged in the tv and cable box thank yo; Comcast blue ...When the device starts to cycle up, - press down on both the "Play" and "Trash" buttons as soon as stage d. is reached (blinking red), or sooner if you like. - wait for blinking red to transition to a fast red/blue blink. - wait for fast red/blue blink to transition to solid red. - release the buttons. - the unit reboots.Comcast's RISE program offers Baltimore small businesses a lifeline with $5,000 grants, tech makeovers, and marketing resources. Comcast has announced a new wave of 100 comprehensi... ….

Metrocast cable box motorola dcx3200m light blinking. Comcast cable cisco modem link light always blinking amber connection seems to be workin ok? My comcast cable box has a blinking green light and i cant view any programs. the cable is working fine in the other rooms and everything is hooked up; Dcx 3200 cable modemA weak signal can cause a blinking green light on your cable box. To check the signal strength, - Head to the “Device Settings” menu and select “System Information.”. Check if the signal ...1 Message. Tuesday, December 28th, 2021 8:28 PM. Closed. Blinking blue light on cable box. I've tried a system refresh, the xfinity assistant restarting it (can't connect to it), unplugging, checking cables, moving the box to another room - nothing is working.Please try the following steps: Ensure that you have a clear line-of-sight from the remote to the DTA Mini Box during the pairing process. Press the orange [Menu] button. Select Settings, then Remote Control, then Remote Control Pairing. Press and hold the [Setup] button until the LED indicator turns green.Wi-Fi/Wireless/WLAN light. Your router or modem/router has a Wi-Fi light, which may be labeled "Wi-Fi," "Wireless," or "WLAN.". You might even have two lights labeled "2.4G" and "5G"—these represent the two separate frequencies in your dual-band Wi-Fi (2.4 GHz and 5 GHz). Whatever your Wi-Fi light is labeled, a green light ...Live in apartment and my comcast cable box is blinking green light, says to call 888 number? Comcast cable box flashing blue green yellow after power outage. Trying to hook up a dvd player....have 6 cable colors from tv black white red green yellow blue? I have a flashing green power light on my sharp aquos tv.The cable box is RNG110. S/N: PAAN00955647. Please help! the baseball game is on soon! I have two DTA boxes that will not power on properly and display the channels as needed. They power on and then just start blinking a green light on the side of it.White blinking light: It indicates that the device is connected to the Xfinity US/DS Service and that either a transmission has been received or data is being sent. Blue blinking light: When the blue blinking light appears, the device is communicating with the Xfinity US/DS Service, but it is having trouble establishing a valid connection.2 days ago · Quick Answer. If your Xfinity modem or router is flashing a blue light, it tells you that the WPS mode is active and is scanning for a wireless connection. To stop the blinking, you can try performing a power cycle, improving ventilation, removing physical obstructions. Also, check for local outages with Xfinity’s map. Comcast box blinking blue, X1 TV Box equipment types. If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes:, Stay Within the 50-Feet Radius of the Set-top Box. Your remote comes equipped with the "Aim Anywhere Technology," enabling you to control your set-top box effortlessly from any direction. ... If you encounter an Xfinity remote blinking blue, be aware that it indicates pairing-related issues. This problem is very similar to the one addressed ..., DTA box not working. Our DTA box stopped working yesterday - no light on the front (I believe it used to have a green light), no signal being received by the tv. I've checked, tightened and replaced all the cables. The support chat bot just keeps trying to restart it and telling me everything is fine, and gives me no other options., A blue light indicates connection to both high-speed 5GHz and regular 2.4GHz, while a green light status indicates connection to 2.4GHz only. Send. Sometimes labeled "US" for "Upload Stream". ... If the online light is blinking green, that means your modem is trying to register your connection. If it is blinking yellow or staying a ..., Note: If your remote does not have an OK button, press the raised button in the center of the directional pad. Use the down arrow button to highlight Device Settings and press OK. Use the down arrow button to highlight Device Lights and press OK. Select Power Light Brightness and press OK. Use the left arrow or right arrow button to select the ..., Note: If your remote does not have an OK button, press the raised button in the center of the directional pad. Use the down arrow button to highlight Device Settings and press OK. Use the down arrow button to highlight Device Lights and press OK. Select Power Light Brightness and press OK. Use the left arrow or right arrow button to select the ..., What Does The Orange Light Flashing On A Comcast Xfinity Gateway Router Mean? Identifying the cause of the orange light flickering on your Comcast modem is the first step in fixing the problem. In most cases, an update is installed on an Xfinity modem if the orange status light is flashing or if the modem is experiencing other problems., If these steps appear tricky, you can also phone Xfinity customer support at 855-652-3446. There is also an online activation portal. 3. Cable and Wall Jack Inspection. Another common cause of blinking white lights on an Xfinity router is loose or faulty cables in either the router or the modem., Cisco AP2802i constant blinking blue LED. 05-08-2018 01:42 PM - edited ‎07-05-2021 08:36 AM. My AP2801i came preinstalled with the mobility express image. I configured thru putty/console cable, a static IP was assigned. After he configuration was saved, the AP, reboot. The I connected the AP to my switch., 1 – Between the modem and the router, disconnect the Ethernet connection. 2 – Wait for 1 to 2 minutes. 3 – Reconnect the power adapter for the modem to the wall. 4 – Connect the router’s power cord and turn both of them on. Hopefully that has solved the issue of the blue flashing light. , Take out all the connected wires from your Xfinity device and create a connection from your router to the modem via the ethernet cable. Once this is completed, you can reconnect the wires you previously removed. Make sure both devices are powered successfully and the blinking orange light should be a distant memory., Conclusion. This comprehensive guide offers a detailed roadmap to troubleshoot and fix the blinking green light issue on your Xfinity modem. From basic checks like cable connections and power cycles to advanced solutions like changing Wi-Fi channels and performing factory resets, the guide provides a stepwise approach to diagnose the problem and restore a stable internet connection., Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. This should bring the picture back by setting the resolution to 720. You can then change to a different resolution by pressing the ..., Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services.As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more.. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time for issues that require ..., Usually the voice commands work on the XR11 remote, but sometimes the remote's blue light slowly flashes & the remote will not accept a voice command. I have to wait several seconds until flashing stops & try again which usually works. Holding down the blue button does not stop the flashing. Using new batteries does not make any difference., Using the Ethernet cable provided, connect the TO INTERNET port of Ooma Telo Base Station or Phone Genie to the Ethernet port on your modem. b. Connect Ooma Telo Base Station or Phone Genie to your computer: Unplug the Ethernet cable from your modem and plug it into the HOME NETWORK port. The other end of this cable should be connected …, There could be several hardware issue that can lead to blur flashing light in Xfinity router but at the same time you can use the My Account App to restart the router and fix several other problems. Log in to My Account App. Go to Manage Internet and click on restart modem. Now select "Start Troubleshooting Xfinity router not working after ..., Dec 21, 2021 · Turn the TV on, and press and hold the ‘Xfinity’ and ‘Mute’ buttons on the remote together for 5 seconds (or until the remote light at the top changes from red to green). Enter the first 5-digit code listed for the TV manufacturer. As the code is entered, the remote light will blink on each digit. , Check the Cables. The first method is to inspect all your cables closely. Take a look at every cable that is connected to or from your modem. If you find any physical damage to any of the cables, this could be a potential reason for the red light. Physical damage includes too much insulation peeling off or fraying of the wires., Power cycle the Xfinity box: Power cycling your Xfinity box can often resolve blinking or flashing red light issues. To do this, simply unplug the power cable from the back of the box and wait for about 30 seconds. Then, plug it back in and wait for the box to restart. This process can help reset the device and fix any temporary glitches., 1 – Between the modem and the router, disconnect the Ethernet connection. 2 – Wait for 1 to 2 minutes. 3 – Reconnect the power adapter for the modem to the wall. 4 – Connect the router’s power cord and turn both of them on. Hopefully that has solved the issue of the blue flashing light., To do this, go to the website and click on the button that says: “forget xFi” to reset your router properly. Then, look up the instructions for how to set your Xfinity wifi again. If you still see a blinking green light, you should contact Comcast support. 6. Check For Service Interruptions., The below are links to individual license information for Comcast's TV Box models. Pace TV Boxes; Samsung TV Boxes; Arris TV Boxes; Additional, updated open-source license information for certain TV Box models; Additional information. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your ..., The XiD-C cable box blue LED light is not on. This cable box was recently added and functions fine except for the blue LED. The Comcast tech brought it with him without the "new" packaging so I am assuming it is used. It is annoying not knowing whether the cable box has power or not without turning on the TV., Customer: My comcast set top box is blinking 3 times and wont let me turn on the tv. Technician's Assistant: Is your TV connected to a surge protector or power strip? Customer: Hang on let me check. Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)? Customer: NO I haven't I will try that now., Comcast Center is a walk-in customer service center that provides customers with support and assistance for their Comcast products and services. Whether you’re having trouble with ..., Your Xfinity television box is set up to be always on so it can perform regular functions (like software updates and DVR recordings). To turn off the TV Box, you must either: Press the Power button on the front panel of the box, Configure the TV Box to go into Power Saver automatically or. Simply leave the TV Box on while turning off the TV., @XfinityAmir Thanks for replying.Yes, after several more signal refresh attempts of the X1 TV box,I am still ending up with a Black screen, and three moving white dots, what is interesting, as I had mentioned in the post, immediately before the black screen, I am getting a message about VOICE GUIDANCE, which I had NEVER EVER,received, during the previous many times of rebooting this box., Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line., My nokia 500 turned off and wont turn on, i plugged in the charger thinking it was dead and this white notification light keeps blinking? Comcast lights on modem blinking. My acer laptop"s battery box green light keeps on blinking an my actual laptop power light wont turn on and the orange light keeps blinking also.what, A weak signal can cause a blinking green light on your cable box. To check the signal strength, - Head to the “Device Settings” menu and select “System Information.”. Check if the signal ..., Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line., 4. Power Cycle the Modem/Router. Purpose: Power cycling can clear temporary software issues and refresh the router's connection. Steps: Unplug Router: Disconnect the router from its power source. Wait 30 Seconds: Let the router remain unplugged for about 30 seconds to clear its memory.